The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Be flexible to work varying shifts and time schedules as needed.Solve practical problems and deal with a variety of situations.Effectively present information and respond to questions from groups of managers, clients, customers and the general public.Calculate figures and create and manipulate spreadsheets to produce reports.Policies and procedures as well as knowledge of and ability to identify various cheating techniques.Pertinent federal, state, and local laws, codes, and regulations.Prior experience in the Gaming industry strongly preferred.Must successfully pass background check.Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.Must be knowledgeable in all primary casino games and most secondary games.ĪDDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Two years in a Dual-Rated management level capacity or above is preferred. Three years table games experience required. (Related education and experience may be interchangeable on a year for year basis) Insures adherence to all IGC gaming regulations and statues.ĮDUCATION AND /OR EXPERIENCE REQUIREMENTS: Addressing complaints and resolving problems.

Appraising performance, rewards, and disciplining team members.

Responsibilities include training team members, planning, assigning, and directing work.

Directly supervises dealer responsibilities in accordance with the company policies and procedures.

Creates an atmosphere that induces guests to make Hard Rock Northern Indiana Casino their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer.

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